Do you find yourself worried about getting lost in sea of similar businesses?
Finding it hard to stand out?
Or maybe negative reviews and lukewarm feedback are becoming more common, overshadowing the true value of your offer?
Perhaps you're noticing a worrying trend of one-time customers, with very few converting into repeat clients.
If these challenges sound familiar, you're not alone. Many online business owners face these hurdles when their client experience isn't up to par.
In the digital world, where personal interaction is limited, providing an exceptional client experience becomes even more crucial.
But what if you could turn this around?
Imagine a business where clients are enthusiastic advocates, consistently engaging with your brand and eagerly awaiting your next offering.
If you're ready to elevate your business, enhance client satisfaction, and streamline your operations, you're in the right place.
In today’s competitive market, a superior client experience isn’t just a bonus; it’s essential. That's why we've developed the Holistic Success Matrix (HSM) - a comprehensive, triple-tier framework dedicated to optimizing every aspect of your client's journey.
In the heart of every successful business lies a robust client experience strategy. Here’s why it’s essential:
Transform your clients into ardent advocates who enthusiastically share their experiences, drawing in new business through the most trusted forms of marketing – word of mouth and social proof.
Satisfied clients come back. Learn how to create an experience that keeps your clients returning, making your business a part of their regular routine.
By enhancing your client experience, you extend the duration of client relationships, thereby boosting their lifetime value to your business. Instead of investing resources as a "necessity" this can become your most impactful profit maximizer.
A superior client experience is key to client retention. Lower your churn rate by ensuring each interaction leaves clients feeling valued and understood.
In a world where services and products are often similar, a unique and compelling client experience sets you apart, making you the preferred choice.
Your client experience impacts your reputation in the marketplace like nothing else. This is your opportunity to establish yourself as a trusted partner in their success.
The HSM is our proprietary approach to client success, focusing on three critical areas:
Design offers that resonate with your clients & meet their needs effectively to maximize success.
Discover techniques to deliver services that not only satisfy but delight your clients.
Implement efficient processes to allow you to serve your clients better even at scale.
Each week, I'll help you tackle a new aspect of the HSM through actionable sprints, ensuring real-time progress and implementation.
Step-by-step guidance and action steps to gradually transform your client experience.
Get personalized feedback and insights from industry experts.
Never fall behind! Implement, collaborate, and check things off your HSM checklist in a dynamic group setting.
Join a community of like-minded professionals for networking and support.
We'll match you up with other members to have small-group accountability and opportunities to get practice, feedback and test your systems.
Never worry about trying to find that special insight in your inbox again - access all dispatches and bonus resources in a handy members-only portal.
Easily map and enhance your client journey with our professional templates.
Learn how to effectively collect and showcase client testimonials and case studies.
Streamline your operations with our comprehensive guide to workflow automation.
"I've been exploring the idea of building a funnel but I wasn't sure where to start. Alison took me through the entire process of creating a funnel and helped me come up with an easy-to-follow plan & fail-proof strategy. I'm no longer scared of the unknown and can't wait to activate my funnel!"
Blair Kaplan Venebles - Blair Kaplan Communications
"Ever hear the saying "you can't read the label from inside the bottle"? That's why I booked a Funnel Mapping Session. I "get" funnels... it's my core business - but sometimes we get bogged down and we get stuck. Alison helped me map out a winning strategy for my next promo."
Cody Burch - List Builder Lab
"Alison's Covert Strong Program helped me FINAlLY gain clarity around my signature program. I had started to map it out on my own but was spinning my wheels. Alison made the process more simple and effective with a step-by-step approach. I feel SO much more confident about my program which is invaluable to me."
Michelle Lall - LALL Nutrition
"Alison's CONVERT STRONG program is excellent. It is filled with content and templates that MAKE SENSE. I have purchased several online courses and CONVERT STRONG is, by far, the best one!"
Diana Miret - The Business Profit Coach
“Alison is scrupulous and professional, with a very clear understanding of funnels and what makes them work I highly recommend her for her strategic thinking as well as her company’s abilities to execute.”
Donna Brown - Donna Brown Design & Branding
“Alison helps build systems that help you stay organized so you can use your time on the things that matter. If it can be streamlined or automated in some way, Alison is the secret weapon you need to make it happen.”
Carin Smolinski - ABC International School Tokyo
The Client Experience Playbook is an 8-week program designed to transform your client interaction strategies. Utilizing our unique Holistic Success Matrix, the program focuses on improving your client journey through structured offers, engaging service delivery, and efficient workflows. It includes weekly sprints, coaching calls, group co-working sessions, and a wealth of resources and bonuses.
This program is perfect for online business owners, freelancers, course creators, coaches, consultants, and service agencies who want to elevate their client experience. Whether you're struggling with client retention, looking to improve client satisfaction, or aiming to streamline your business processes, this program offers the tools and strategies you need.
Via a private email and members-only portal where you can access all the content and resources. Coaching calls, co-working sessions, and accountability group calls are held on Zoom.
By the end of the program, you can expect to see a significant improvement in client satisfaction, increased client retention and loyalty, more efficient business operations, and ultimately, a boost in your revenue and brand reputation. Our approach is designed to not only provide immediate solutions but also to equip you with long-term strategies.
Absolutely! In addition to the content, worksheets, resources and templates, you can get personalized feedback and questions answered in the Q&A portion of the group coaching calls. Our dedicated support is a key component of the program to ensure your specific needs are addressed.
We understand that scheduling conflicts can occur. All our live sessions are recorded and made available in the client portal for you to view at your convenience. However, we highly encourage live attendance for the best interactive experience and immediate support.
My name is Alison and I built up a profitable micro-agency before burning it down to take a 9-5 job that my client offered me. I still work in that job, helping to grow a profitable, multi-7-figure business. But I have an entrepreneurial itch I have to scratch, so now I’m rebuilding a side-business and documenting the journey in detail.
Each week focuses on a specific aspect of the Holistic Success Matrix. You'll receive actionable tasks and strategies to implement, along with resources to guide you. These sprints are designed to ensure steady progress and real-time application of what you learn.
Our program stands out due to its comprehensive and holistic approach to client experience specifically for online business owners, such as freelancers, course creators, coaches, consultants, and service providers. Many other courses teach strategies that are too complex for small, online businesses. We don't offer impractical strategies designed for big corporate companies; we provide impactful, actionable strategies coupled with real-time support and community collaboration. The inclusion of our unique Holistic Success Matrix ensures a well-rounded enhancement of your entire client journey.
We offer a 14 day trial period. If you find the program isn't the right fit for you within this period, we will provide a full refund, no questions asked.
"Alison has a strategic brain that you want focused on your business. She asked me questions that I had never thought to ask myself about my business. One workshop with Alison and I'm a big fan!"
"Another successful workshop from Alison. There are few people who pack as much tangible information into their workshops as Alison. It isn't just theories, but actions you can start taking today."